Help when you need it.

Contact

Email support@lockintogether.com. Include the device platform, app version, and a short description of what happened. Do not email passwords or other sensitive authentication information.

Subscriptions and refunds

Manage or cancel through Apple subscriptions or Google Play subscriptions. Deleting your account or uninstalling the app does not cancel an active subscription.

For refunds, use Apple billing support or Google Play refund support.

Delete your account

In Lock In Together, open Settings → Delete Account and follow the confirmation steps.

You can also request account deletion by emailing support@lockintogether.com from the address associated with your account. Verified deletion requests are processed within 30 days, subject to the retention exceptions described in the Privacy Policy. Account deletion does not cancel a store subscription.

What deletion covers

The published Privacy Policy states that account deletion removes your account and associated personal data. For the current governing details, read the Privacy Policy.

App blocking help

App blocking depends on the permissions and system capabilities available on your device. If blocking is not behaving as expected, confirm the permissions requested by Lock In Together are still enabled, then include your device platform and OS version when contacting support.